1- For orders not shipped - maximum of 24 hours after placing the order - you just need to contact us at [email protected] informing that would like to cancel or change your order and providing:. - Order number or the e-mail address used d
It is extremely rare for any of our products to be defective. However, we understand that mistakes happen. If you have any issue with your package or product we’ll send you a free replacement. Please send us an email with:. - A photo or video showing
If you change your mind after receiving your package in the first 60 days, you can return it to us and get another product or a refund. To request the return process:. Send a message to the email below with the order number or the e-mail address used
We send you a tracking number at the stage of dispatch to the email address you registered when ordering. Our delivery methods can take up to 15 working days. If the item has not arrived after this period or your tracking says that your package is lo
If you, for any reason, received a different product than the one that you bought. Please send us an email with:. - A picture of your package and the product that you received. We’ll send you the correct one ASAP.
All the refunds will be made as soon as the request is accepted by our support team, and always in the same payment method that you used to place your order. Note that sometimes banks take 5~10 business days to give the money back to customers after
We at Statik warrant our products against defects in material, manufacturing, or workmanship for a period of one year. From the date of the original purchase of the product by a consumer. Statik does not warrant any smartphone, headphones, accessorie