Return and Refund policy
RETURN POLICY
If, for whatever reason, you change your mind after receiving your package within the first 30 days, all you have to do is contact us at [email protected] so that we can register your return request and advise you on the process.To initiate a return
REFUNDS
After your return is approved, a refund will be applied to your credit card or original method of payment within a week. Late or Missing RefundsPlease contact your bank and then the credit card company if your refund has not been posted after a week.
STORE CREDIT TERMS
A Store Credit is a digital balance issued by Statik that can be used toward eligible purchases at getkeysmart.com. It is non-transferable and tied to your customers’ email. Returns Using Store Credit. Items purchased using Store Credit follow a sepa
ITEM LOST OR NEVER ARRIVED
Once your order has been shipped, you will receive a tracking number at the email address you provided at checkout. Delivery can take up to 25 working days, depending on your location, and may be longer during peak periods such as holidays. If your o
CANCELLING AN ORDER AFTER ORDERING
For unfulfilled orders - maximum 12 hours after placing the order - simply contact us at [email protected] with your order number or the email address used during the purchase, and your cancellation request will be submitted. When/if accepted, one o
QUESTIONS
If you have any questions concerning our return policy, please contact us at any of our channels found at the "contact us" section here.