Still, need help?
We are happy to hear from you!

Please feel free to email us with your order number.
We will respond within 2 business days.

860 Bonnie Ln, Elk Grove Village, IL 60007
customersupport@statikco.com

Working hours Mon-Fri | 6am-6pm EST

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<span style="font-size:11pt;font-family:Arial;color:#111111;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">It is extremely rare for any of our products to be defective. However, we understand that mistakes happen. If you have any issue with your package or product we&#x2019;ll send you a free replacement.<span style="font-size:11pt;font-family:Arial;color:#111111;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please send us an email with: <span style="font-size:11pt;font-family:Arial;color:#111111;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">- A photo or video showing the defect; &#xA0; &#xA0;<span style="font-size:11pt;font-family:Arial;color:#111111;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;<span style="font-size:11pt;font-family:Arial;color:#111111;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">- Order number or the e-mail address used during the buy<span style="font-size:11pt;font-family:Arial;color:#111111;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0; &#xA0;Your first and last names<span style="font-size:11pt;font-family:Arial;color:#111111;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0; &#xA0;The address where you wish to get the new unit.&#xA0; <span style="font-size:11pt;font-family:Arial;color:#111111;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Once we confirm the request, we will ship a new unit for you.

It is extremely rare for any of our products to be defective. However, we understand that mistakes happen. If you have any issue with your package or product we’ll send you a free replacement. Please send us an email with:. - A photo or video showing

DEFECTIVE

Return and Refund policy

How long are the cables?

Does it come in other colors?

Does it transfer data?

Does the universal cable come with the tips or do I need to buy them separately?

Does it charge my phone and computer?

Compatibility with other devices

What’s the tip that goes into the charger?

I purchased extra tips, but they don’t work with my cable.

Statik 360 | Universal Magnetic Charge Cable

Statik 360 Pro | 100W Universal Charge Cable

Does it work with my device?

GloBright Universal Light-Up Cable

TsumoCharge | 100W Silicone Charging Cable

GloBright Braided LED Cable | 27W BlitzCharge | Lightning

GloBright Braided LED Cable | 100W BlitzCharge | USB-C

Comparison Chart

Statik Cables Comparison Chart

Cables

The charging port is too shallow that the charger or tip is half-inserted.

Snap-N-Charge Universal Magnetic Power Bank

Can I charge my laptop and phone at the same time using the Ultimate Charger?

If you have your laptop plugged into the Ultimate Charger, and then you plug in  your phone using the USB-A 3.0, will you still get 65W of power to your laptop AND 15W to your phone?

Ultimate Charger - 20000mAh Power Bank

Can I charge Samsung smart watches using the 3-in-1 Wireless Charger?

Does the 3-in-1 Wireless Charger include a power bank?

Does the 3-in-1 Wireless Charger work with all iPhone models?

3-in-1 Wireless Charger

How many devices can I charge at once with GloboCharge?

What is the maximum output of each GloboCharge’s port?

Does GloboCharge convert voltage?

Can I use GloboCharge outside?

How do I change GloboCharge’s fuse?

GloboCharge

How do you get it to flatten the Task Pad’s, specially on the sides?

Is the Task Pad reversible or is it just that the bottom is a different color?

Task pad

Will the ChargeTray charge my phone if it’s in a case?

Will the ChargeTray work with my smart watch?

Will the ChargeTray work with my phone?

Is the ChargeTray universal in all countries?

Do both sides of the ChargeTray charge or just the left side?

ChargeTray

Power banks and chargers

Do I need to stick anything to my phone to use the HyperMount Switch?

How is the HyperMount Switch attached to the computer?

How do I apply the Private Purple screen protector?

Is there only one option of magnetic tips?

Magnetic tips

Mounts and accessories

What are your payment options?

How long does delivery take?

Is shipping for free?

I didn’t receive a confirmation email, what should I do?

Why are discounts offered after a purchase was made?

Can I place this order over the phone?

Others

CANCELLING AN ORDER AFTER ORDERING:

RETURN / EXCHANGE - CHANGE OF MIND

ITEM NEVER ARRIVED

WRONG ITEM RECEIVED

REFUND TERM

WARRANTY

DEFECTIVEUpdated 2 years ago